Do I need to know how to code?
No. You add one line to your website — most site builders have a spot to paste it, or you can forward it to whoever manages your site. Everything else is done from a simple dashboard.
Which AI does it use?
Pro comes with built-in AI — you don't set anything up. If you'd rather use a specific model, you can connect your own ChatGPT (OpenAI), Claude (Anthropic) or Gemini (Google) account on any plan; the free plan uses your own account.
How much will the AI cost me?
On Pro, built-in AI is included in the price — up to 250 conversations a month, nothing extra to pay. If you connect your own AI account instead, you pay that provider directly.
What happens if I hit 250 conversations?
We notify you as you get close, so there's no surprise. You can top up more conversations in a click — any you don't use carry over to the following months and are only drawn down once each month's included 250 are gone. If you'd rather not top up, the chatbot keeps working but switches to taking the visitor's name and message — like a contact form — so you never lose an enquiry, and your included allowance resets at the start of your next month.
What counts as a conversation?
One chat session with one visitor, however many messages go back and forth. If the same person comes back later that's a new conversation.
What can the chatbot actually answer?
Anything that's on your website, plus any documents or FAQs you add. It won't invent answers — if something isn't in your content, it says so and can pass the person to you.
Can it hand over to me or my team?
Yes. You decide what triggers a handoff, and your team is notified and can jump into the same conversation. On the free plan that works through email or a webhook.
What's a "seat"?
A seat is one person on your team who can log in to watch conversations and reply live. The chatbot itself runs for every visitor regardless of seats — you only add seats for the humans who want to step in. Pro comes with 1 seat; extra seats are £60† / year, and if you add one part-way through your subscription year you're only charged for the months remaining (a seat added 6 months in costs £30).
Is my data safe?
Your content and conversations are yours. We don't sell data or use your conversations to train anyone else's model. See our privacy policy for the detail.
Can I cancel?
Any time. The free plan stays free for as long as you want it. Paid plans are billed annually — when you cancel, Pro keeps running until the end of your current subscription period, then your account moves to Free.
Which channels does it work on?
Your website, your email inbox and Telegram today — one chatbot can answer on all three at once, set up once and live everywhere, with a single shared history. WhatsApp, TikTok and Facebook are coming soon. You can also run several chatbots — say one per brand, region or customer segment — each with its own content and tone. And every bot detects each visitor's language and replies in it, so you don't need a separate one per language.
